Shipping policy
Last updated: October 12, 2026
Thank you for shopping with DBYZ. This policy explains how and when we deliver your order.
Where we deliver
We currently deliver within Sri Lanka only. International shipping is not available at this time.
Order processing
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding public and bank holidays. Orders placed on weekends or holidays are processed on the next business day.
Delivery times
- Colombo and suburbs: 2–3 business days
- Rest of Sri Lanka: 3–7 business days
These are estimates, not guarantees. Delays can happen because of courier issues, weather or public holidays.
Shipping charges
Shipping charges, if any, are calculated and shown at checkout before you pay. Any free shipping offer is shown on our website and applied automatically at checkout when your order qualifies.
Order tracking
Once your order is dispatched, we will send you a confirmation email or SMS with tracking details where available. You can also contact us with your order number for an update.
Delivery attempts and incorrect addresses
Please make sure your delivery address and phone number are correct at checkout. Our courier will attempt delivery and may call you to confirm. If delivery fails because of an incorrect address or because you could not be reached, the order may be returned to us and additional shipping charges may apply to send it again.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund as described in our Refund Policy.
Contact us
Questions about your delivery?
Divided By Zero (Pvt) Ltd (trading as DBYZ)
Email: team.dbyz@gmail.com
Phone: +94772696423
Address: 38 A/1, Main street, Pujapitiya, 20112, Sri Lanka